Watching Sessions
The session rail, transcripts, multi-view and scopes.
Live View lives at Live View in your organisation's sidebar (or press g then l). Like the inbox it is two panes: a rail of session cards on the left and the transcript of the selected session on the right. A small indicator at the top of the rail shows the stream state - Live, Connecting… or Reconnecting… - so you always know whether what you're looking at is current.
Session cards
Each card shows the session's name with a status dot and label, then a row of badges:
- The assignee's avatar if the session is assigned (hover for the name).
- An Escalated badge if it has been raised to the escalated queue.
- How long since the session's last activity (
12m,3h,2d) and its message count.
Cards are ordered by most recent activity, so the busiest sessions float to the top, and the ages tick over on their own.
Status
| Status | Meaning |
|---|---|
| Active | The agent has sent a message in the last two minutes. |
| Quiet | The session is still open but nothing has arrived for two minutes or more. The agent may be doing slow work - or may have crashed without ending its session. |
| Ended | The run completed, a watcher disconnected it, or it sat quiet past your organisation's session timeout. |
Quiet is purely a visual cue - nothing happens to a quiet session until it either receives a message (back to Active) or reaches the session timeout (default 30 minutes, set under Integrations → Live View), at which point it is ended automatically.
Scopes
The dropdown at the top of the rail picks what you're looking at:
| Scope | Shows |
|---|---|
| Assigned to me (default) | Open sessions assigned to you - your watch list. |
| Live sessions | Every open session in the organisation, active or quiet. |
| Ended sessions | Sessions that ended in the last 24 hours. |
| Escalated queue | Escalated sessions, open or ended - offered to members with the review.view permission. See acting on a session. |
Ended sessions leave the Ended sessions list after 24 hours; escalated sessions stay in their queue indefinitely. The scope and the selected session are kept in the page URL, so a view can be bookmarked or shared. The same scopes are reachable from the command palette (⌘K / Ctrl+K).
The transcript
The transcript renders the conversation as chat bubbles - the human on the right, the agent on the left - and each message carries who sent it, and when. Tool calls the agent made appear as chips inside its bubble (with a red Invalid tool call marker if the agent reported one). New messages append as they arrive, and the pane follows them as long as you're scrolled to the bottom; scroll up to read and it holds your place until you come back down.
Only the most recent 200 messages of a long session are loaded; the pane says so when it's showing a tail.
The sidebar next to the transcript shows the session id, the agent's external id (your correlation id, if you sent one), started / last activity / ended times, a running Messages logged counter, and the action controls. On narrow panes the sidebar folds behind a Details button.
Multi-view
When the current scope holds two or more sessions, a Multi-view button appears above the cards. Open it and tick up to four sessions to watch side by side - one or two get a full-height pane each, three or four split into half-height rows. Each pane is a complete transcript with its own controls.
Clicking a single card (or pressing j / k) collapses back to one session. The chosen sessions are part of the URL, so a multi-view layout can be bookmarked - handy if you're responsible for the same handful of agents every day.
Keyboard shortcuts
j / ↓ and k / ↑ move through the rail, g then l jumps to Live View from anywhere, and ⌘K / Ctrl+K opens the command palette with every Live View scope in it. The full list is on the shortcuts page.